Course Overview
CUSTOMER CENTRICITY: Makes customers and their needs a primary focus of one’s actions; develops and sustains productive customer relationships
BEHAVIOURAL INDICATORS:
•Proactively identifies solutions for
clients and advocates actions to address those needs;
•Develops strategies by applying knowledge
about consumer preferences and behaviour as well as customer experience trends
across sectors
•Devises innovative and cost-effective
product and service delivery mechanisms
Authors
Course Content
Announcements
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Customer Centricity 2 day workshop
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Study Materials
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Program & HP MDI Feedback
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Feedback for Prof Nagarajan Ramamoorthy
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Feedback for Prof Gurbir Singh
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Ratings & Reviews
Kiran Kumar Achanti
PRADIPTA BANERJEE
Pandya Arjav Pandya
Ajaypal Singh Chouhan